Hotel Zermama Zermatt Exterior photoHotel Zermama Zermatt Exterior photoHotel Zermama Zermatt Exterior photo

Hotel Zermama Zermatt – A Favorite for Families in Zermatt

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Check rooms and rates
From$366 /night
Check-in
01Jul
Check-out
02Aug
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Matterstrasse 23, Zermatt, 3920
-
Steps from the Matterhorn Museum
Perfect
9.0
9.6
/10
5.0
4.8
/5

Boutique hotel with Matterhorn views and private jacuzzi suites

Dining at Zermama Bistro

The hotel's Zermama Bistro serves all-day dining and cocktails, with a menu that merges local flavors. Guests can order a private fondue experience on their balcony, wrapped in the hotel's faux fur robes. The bistro also offers wine and champagne, and a snack bar with special diet menus.

Rooms and Suites

Rooms include private jacuzzi suites with mountain views, and the Sweet Matterhorn room can house 4 persons with two toilets and two TVs. Some rooms feature a Matterhorn-facing balcony with a bathtub and rain shower. L'Occitane bath amenities and high-quality linens are provided in every room.

Location and Ski Access

The hotel is across the road from the Sunnegga Express valley station, a 5-minute walk from Zermatt Train Station. Ski equipment hire, pass vendor, and storage are available on site, with a ski locker room next door. The Gornergrat railway and Matterhorn Glacier Paradise are reachable by the electric bus stop directly in front of the hotel.

Amenities and Business Facilities

The integrated co-working space 'PuraWorka' is designed for remote work, and the hotel has fully equipped meeting rooms for conferences. An on-site spa offers a private whirlpool and sauna suite, and a personal trainer is available. Guests can use the outdoor terrace, sun terrace, and shared lounge area with a TV.

Family and Pet-Friendly Services

The hotel provides baby safety gates, babysitting and child services, and family rooms. Pets are welcome with pet baskets, bowls, and a warm atmosphere; the hotel's mascot Ronny, a friendly dog, greets guests in the lobby. A grocery delivery service and packed lunches are available for families on the go.

Highlights

Location: Across from Sunnegga Express, 5 min from train station

Rooms: Private jacuzzi suites with Matterhorn view

Dining: Balcony fondue experience at Zermama Bistro

Wellness: Private whirlpool and sauna suite

Business: Co-working space PuraWorka & meeting rooms

Family: Baby safety gates and babysitting services

Pets: Pet baskets, bowls, and mascot Ronny

“This hotel positions itself as a solid choice for stays in Zermatt, particularly for couples or small families seeking mountain views. Its proximity to the Sunnegga Express puts skiers almost immediately on the slopes, while the co-working space appeals to remote workers looking to blend leisure with productivity. The on-site bistro and optional jacuzzi suites add to the sense of a relaxed, convenient getaway.”
Hotel logo
Grace WhitmanContent & Editorial Director at Familyhotels

Choose from a variety of room types

Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
  • Large Twin Room Balcony
    2 persons
    27 sq. feet
    2 Single beds
    Balcony
    Heating
  • Twin Room Balcony Matterhorn View
    2 persons
    22 sq. feet
    2 Single beds
    Balcony
    Heating
  • Double Room
    2 persons
    17 sq. feet
    2 Single beds
    Heating
    Coffee machine
Show all rooms

Availability and pricing for your selected dates

Book your family’s getaway in a snap with up-to-date availability and pricing!
July 2026 - July 2027
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Check-in/ Check-out

Facilities

Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
Facilities: Perfect
9.1/10Review score

General

  • No smoking on site
  • Wi-Fi
  • Safe deposit box
  • Concierge desk
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • Security
  • Luggage storage
  • Locker room
  • Ski storage
  • Allergy-free rooms
  • Lift
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Water sports
  • Skiing
  • Hiking
  • Horseback riding
  • Cycling
  • Tennis court
  • Golf course
  • Archery
  • Sports trainer

Guest Parking

  • Electric kettle

Services

  • Paid shuttle service
  • Pet amenities available
  • Room service
  • Housekeeping
  • Ski equipment hire
  • Laundry
  • Ski pass vendor
  • Tours/Ticket assistance
  • Grocery shopping service
  • Welcome drink

Dining

  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Packed lunches
  • Special diet menus

Business

  • Fax/Photocopying

Children

  • Babysitting/Child services
  • Playpen
  • Children's menu

Room features

  • Heating
  • Mini-bar
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Parquet floor
Show more

Dining Onsite

At Hotel Zermama Zermatt, discerning palates will find a delightful array of dining experiences that spotlight American, Austrian, and International cuisines. Embracing modern design and a welcoming atmosphere, the onsite options ensure memorable meals, whether it's breakfast, brunch, high tea, or dinner in good company.
  • Zer Mama Bistro

    American, Austrian, International, European
    Ambiance
    Modern and inviting, perfect for casual gatherings or festive celebrations with friends and family.
    Key Offerings
    A selection catering to various dietary preferences, featuring vegan, gluten-free, and dairy-free options. Ideal for group dining with accommodating spaces for 6 to 80 guests.
    Reservation
    Reservations recommended for larger parties or peak times.
    Open for breakfast, brunch, dinner, high tea, and cocktail hour; hours vary.

Hotel Zermama Zermatt Location

Matterstrasse 23, Zermatt, 3920
Explore Zermatt
Explore Zermatt
  • Top Attractions
  • Activities
  • Dining
  • Entertainment
Matterhorn Museum
6 minutes' walk
Insight into Zermatt's history with exhibits on the Matterhorn and alpine culture. Great for families and history buffs.
Mountaineer's Cemetery
6 minutes' walk
A tribute to those who lost their lives during alpine expeditions, offering historical context and poignancy.
Sunnegga
30 minutes' walk
A scenic mountain paradise lake, ideal for hiking and picnic. The funicular ride is a unique experience in itself.
Gorner Gorge
25 minutes' walk
A stunning natural gorge featuring unique rock formations. Access via trails with impressive viewpoints.
Hiking
25 minutes' walk to Gorner Gorge
Well-marked trails from the hotel lead to various scenic spots. Ideal for families and adventurers.
Forest Fun-Park Zermatt
17 minutes' walk
An adventure park featuring zip lines and climbing. Perfect for thrill-seekers and families with older children.
Spa Retreats
10-15 minutes' walk
Relaxing spa options available nearby. Perfect for unwinding after a day of exploring.
Chalet da Giuseppe
1 minute' walk
Cozy atmosphere with Italian dishes. Signature pizza and fresh pasta. Reservations recommended for dinner.
Zermama Bistro
1 minute' walk
Casual dining with Swiss specialties. Fondue is a highlight. The local ambiance appeals to both couples and families.
Fuchs Bistro and Bakery
2 minutes' walk
Charming bakery offering delicious pastries and light meals. A great spot for breakfast or afternoon coffee.
Café Zermatt
6 minutes' walk
Ideal spot for evening drinks with local live music events. A friendly vibe perfect for relaxing after exploring.
Zermatt Cinema
10 minutes' walk
A local cinema offering a mix of new releases and classic films. Family-friendly screenings available.
Tips on navigating the city
  • City Centre
    Zermatt 4 min  ·  1000 ft
  • Airports
    Sion (SIR) 116 min  ·  47.8 mi
    Agno (LUG) 243 min  ·  100.5 mi
  • Train
    Zermatt railway station 5 min  ·  1400 ft
    Train 2 min  ·  400 ft
  • Bus
    Bus stop 18 min  ·  7.3 mi
Get access to exclusive early booking discounts for your family’s upcoming getaway
Book now and enjoy exclusive rates on your family vacation!
Check Rates
Property information and rules
Check-in
from 15:00-21:00
Check-out
from 07:00-11:00
Guest Parking
No parking available.
Internet
Wireless internet is available in the entire hotel for free.
Children & extra beds
There are no extra beds provided in a room.  There are no cots provided in a room. 
Pets
Pets are allowed on request.
Languages
English, German, Dutch, Portuguese
Number of floors:
4
Number of rooms:
27
Former name
Admiral

Family-focused reviews and ratings

Read feedback from other families who have stayed to ensure you make the right choice.
Review score
Based on 350 verified reviews
9.1 /10
Perfect
92 %
Recommend
Breakfast
9.1/10
Cleanliness
9.2/10
Comfort
9.4/10
Facilities
9.1/10
Free WiFi
8.4/10
Location
9.4/10
Paid Wi-Fi
9.5/10
Staff
9.3/10
Value for money
8.4/10
Pros
Matterhorn view
Friendly staff
Stunning room
Cons
Slow service
Guest reviews
based on 209 reviews
5/5
based on 635 reviews
9.0/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
Open reviews
FAQs
About Hotel Zermama Zermatt
How far is Hotel Zermama Zermatt from Zermatt Train Station?
The hotel is just a 5-minute walk from Zermatt Train Station.
What is the distance from Hotel Zermama Zermatt to the Matterhorn?
The Matterhorn is approximately 25 minutes' walk from the hotel.
What are the check-in and check-out times at Hotel Zermama Zermatt?
Check-in is at 15:00 and check-out is at 11:00.
Is there a restaurant on-site at Hotel Zermama Zermatt?
Yes, the hotel features an on-site restaurant serving Austrian cuisine.
What room amenities does Hotel Zermama Zermatt provide?
Rooms include an LCD TV, a mini-fridge-bar, coffee/tea making facilities, and a private bathroom.
What wellness facilities are available at Hotel Zermama Zermatt?
The property offers a private whirlpool with a view and access to a sauna.
Are there any skiing facilities available at Hotel Zermama Zermatt?
Yes, ski equipment hire, ski storage, and ski pass vendor services are offered.
What languages do staff speak at Hotel Zermama Zermatt?
The staff at the hotel speak multiple languages, including English and German.
What nearby attractions can be found close to Hotel Zermama Zermatt?
Nearby attractions include Zermatt's charming old town, Matterhorn Glacier Paradise, and Cervinia ski resort in Italy.
How far is Hotel Zermama Zermatt from Sion Airport?
The hotel is located 85 km from Sion Airport.
Does Hotel Zermama Zermatt provide co-working facilities?
Yes, the hotel features a co-working space called PuraWorka for digital nomads.

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