Hotel Zermama Zermatt – A Favorite for Families in Zermatt
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Key details
About the Hotel
Matterstrasse 23, Zermatt, 3920,
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Steps from the Matterhorn Museum
Perfect
9.0
9.6
/10
5.0
4.8
/5
Loved by Hotel Zermama Zermatt guests
Excellent service
Cozy room
Modern design
Matterhorn view
Friendly staff
"The set up for cheese fondue on the balcony with the very warm faux fur robes was perfect."
Lucille from United States
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"Hotel Zermama is located in the most beautiful place on the planet, Zermatt!"
williamsfamily4 from United States
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"We were extremely pleased as they have upgraded us to a suite room."
Hermanto
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3-star boutique hotel in Zermatt with Matterhorn views
Rooms & Suites
Hotel Zermama Zermatt offers 27 rooms with private bathrooms, LCD TVs, and L'Occitane bath amenities. The Sweet Matterhorn room can house 4 persons and provides two toilets and two TVs, along with sensor floor lights for nighttime movements. Guests in suites with balcony can see the Matterhorn directly from their bed and use the hotel's faux fur robes to enjoy fondue on the balcony.
Dining & Entertainment
The on-site Zermama Bistro serves all-day dining and cocktails, including unique fondue experiences on the balcony. The bar downstairs has thumping music during the day and functions as an après-ski meeting point. Breakfast is available as an à la carte menu with freshly prepared options, though it is not included in the base room price.
Location & Transportation
The hotel sits a 5-minute walk from Zermatt Train Station and directly across the street from the Sunnegga Express valley station. Guests can reach the Matterhorn Glacier Paradise and the Gornergrat Monte Rosa train via the electric bus that stops right in front of the hotel. A free shuttle service transports guests and their luggage from the train station to the hotel and back, using a hotel-owned taxi.
Business & Digital Nomads
The hotel has a co-working space called 'PuraWorka' where guests can work alongside other visitors. The hotel also has fully equipped meeting rooms for conferences and business events. Fax and photocopying services are available on request for business travelers.
Pet-Friendly & Family Services
Pets are welcome at the hotel, which offers pet baskets and pet bowls for four-legged guests. Families have access to baby safety gates and babysitting or child services upon request. The hotel also stocks a small selection of Zermatt souvenirs in a gift shop at the entrance.
Highlights
Views: Matterhorn-facing rooms with direct mountain views
Dining: Fondue on private balconies with faux fur robes
Location: Across from Sunnegga Express cable car station
Workspace: PuraWorka co-working space for remote workers
Transport: Complimentary shuttle from the train station
Family: Sweet Matterhorn rooms with two bathrooms and two TVs
“This hotel positions itself as a solid choice for stays in Zermatt, particularly for couples or small families seeking mountain views. Its proximity to the Sunnegga Express puts skiers almost immediately on the slopes, while the co-working space appeals to remote workers looking to blend leisure with productivity. The on-site bistro and optional jacuzzi suites add to the sense of a relaxed, convenient getaway.”
Grace WhitmanContent & Editorial Director at Familyhotels
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
Large Twin Room Balcony
2 persons
27 sq. feet
2 Single beds
Balcony
Heating
room details
Twin Room Balcony Matterhorn View
2 persons
22 sq. feet
2 Single beds
Balcony
Heating
room details
Double Room
2 persons
17 sq. feet
2 Single beds
Heating
Coffee machine
room details
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Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
September 2026 - September 2027
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Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
Facilities: Perfect
9.2/10Review score
General
No smoking on site
Wi-Fi
Safe deposit box
Concierge desk
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Luggage storage
Locker room
Ski storage
Allergy-free rooms
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Water sports
Skiing
Hiking
Horseback riding
Cycling
Tennis court
Golf course
Archery
Sports trainer
Guest Parking
No parking available.
Services
Paid shuttle service
Pet amenities available
Room service
Housekeeping
Ski equipment hire
Laundry
Ski pass vendor
Tours/Ticket assistance
Grocery shopping service
Welcome drink
Dining
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Fax/Photocopying
Children
Babysitting/Child services
Playpen
Children's menu
Room features
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Parquet floor
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Dining Onsite
At Hotel Zermama Zermatt, discerning palates will find a delightful array of dining experiences that spotlight American, Austrian, and International cuisines. Embracing modern design and a welcoming atmosphere, the onsite options ensure memorable meals, whether it's breakfast, brunch, high tea, or dinner in good company.
Zer Mama Bistro
American, Austrian, International, European
Ambiance
Modern and inviting, perfect for casual gatherings or festive celebrations with friends and family.
Key Offerings
A selection catering to various dietary preferences, featuring vegan, gluten-free, and dairy-free options. Ideal for group dining with accommodating spaces for 6 to 80 guests.
Reservation
Reservations recommended for larger parties or peak times.
Open for breakfast, brunch, dinner, high tea, and cocktail hour; hours vary.
Hotel Zermama Zermatt Location
Matterstrasse 23, Zermatt, 3920,
Explore Zermatt
Explore Zermatt
Top Attractions
Activities
Dining
Entertainment
Matterhorn Museum
6 minutes' walk
Insight into Zermatt's history with exhibits on the Matterhorn and alpine culture. Great for families and history buffs.
Mountaineer's Cemetery
6 minutes' walk
A tribute to those who lost their lives during alpine expeditions, offering historical context and poignancy.
Sunnegga
30 minutes' walk
A scenic mountain paradise lake, ideal for hiking and picnic. The funicular ride is a unique experience in itself.
Gorner Gorge
25 minutes' walk
A stunning natural gorge featuring unique rock formations. Access via trails with impressive viewpoints.
Hiking
25 minutes' walk to Gorner Gorge
Well-marked trails from the hotel lead to various scenic spots. Ideal for families and adventurers.
Forest Fun-Park Zermatt
17 minutes' walk
An adventure park featuring zip lines and climbing. Perfect for thrill-seekers and families with older children.
Spa Retreats
10-15 minutes' walk
Relaxing spa options available nearby. Perfect for unwinding after a day of exploring.
Chalet da Giuseppe
1 minute' walk
Cozy atmosphere with Italian dishes. Signature pizza and fresh pasta. Reservations recommended for dinner.
Zermama Bistro
1 minute' walk
Casual dining with Swiss specialties. Fondue is a highlight. The local ambiance appeals to both couples and families.
Fuchs Bistro and Bakery
2 minutes' walk
Charming bakery offering delicious pastries and light meals. A great spot for breakfast or afternoon coffee.
Café Zermatt
6 minutes' walk
Ideal spot for evening drinks with local live music events. A friendly vibe perfect for relaxing after exploring.
Zermatt Cinema
10 minutes' walk
A local cinema offering a mix of new releases and classic films. Family-friendly screenings available.
Tips on navigating the city
City Centre
Zermatt 4 min · 1000 ft
Airports
Sion (SIR) 116 min · 47.8 mi
Agno (LUG) 243 min · 100.5 mi
Train
Zermatt railway station 5 min · 1400 ft
Train 2 min · 400 ft
Bus
Bus stop 18 min · 7.3 mi
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Property information and rules
Check-in
from 15:00-21:00
Check-out
from 07:00-11:00
Guest Parking
No parking available.
Internet
Wireless internet is available in the entire hotel for free.
Children & extra beds
There are no extra beds provided in a room. There are no cots provided in a room.
Pets
Pets are allowed on request.
Languages
English, German, Dutch, Portuguese
Number of floors:
4
Number of rooms:
27
Former name
Admiral
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Review score
Based on 350 verified reviews
9.1 /10
Perfect
92 %
Recommend
Breakfast
9.1/10
Cleanliness
9.2/10
Comfort
9.5/10
Facilities
9.2/10
Free Wi-Fi
8.9/10
Location
9.4/10
Paid Wi-Fi
9.5/10
Staff
9.3/10
Value for money
8.4/10
Pros
Matterhorn view
Friendly staff
Stunning room
Cons
Slow service
Guest reviews
based on 209 reviews
5/5
based on 591 reviews
9.0/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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FAQs
About Hotel Zermama Zermatt
How far is Hotel Zermama Zermatt from Zermatt Train Station?
The hotel is just a 5-minute walk from Zermatt Train Station.
What is the distance from Hotel Zermama Zermatt to the Matterhorn?
The Matterhorn is approximately 25 minutes' walk from the hotel.
What are the check-in and check-out times at Hotel Zermama Zermatt?
Check-in is at 15:00 and check-out is at 11:00.
Is there a restaurant on-site at Hotel Zermama Zermatt?
Yes, the hotel features an on-site restaurant serving Austrian cuisine.
What room amenities does Hotel Zermama Zermatt provide?
Rooms include an LCD TV, a mini-fridge-bar, coffee/tea making facilities, and a private bathroom.
What wellness facilities are available at Hotel Zermama Zermatt?
The property offers a private whirlpool with a view and access to a sauna.
Are there any skiing facilities available at Hotel Zermama Zermatt?
Yes, ski equipment hire, ski storage, and ski pass vendor services are offered.
What languages do staff speak at Hotel Zermama Zermatt?
The staff at the hotel speak multiple languages, including English and German.
What nearby attractions can be found close to Hotel Zermama Zermatt?
Nearby attractions include Zermatt's charming old town, Matterhorn Glacier Paradise, and Cervinia ski resort in Italy.
How far is Hotel Zermama Zermatt from Sion Airport?
The hotel is located 85 km from Sion Airport.
Does Hotel Zermama Zermatt provide co-working facilities?
Yes, the hotel features a co-working space called PuraWorka for digital nomads.